Rug and pad order never received
I ordered both a rug and pad over a month ago and had not received the purchase so I contacted customer service. They kept saying give them another day or two to find out why my order had not been received. After three emails with the same response I have asked for a refund back to my credit card. They offered to do a replacement, but the rug I ordered and paid for was the one I wanted, and if they couldn't deliver the original order why would I trust them to do a replacement.