Terrible customer service - remote return
Terrible customer service. I bought a $480 remote that was recommended as add on to the fireplace I bought on their website but it was the wrong remote for my fireplace. My contractor could not install the remote/receiver to the fireplace. I had to bring in a professional fireplace specialist who concluded it was the wrong model for my fireplace. I called them to try to return but they won't because it's been more than 30 days even though the remote was never used. Ridiculous given they sold me the wrong remote.