Customer service is terrible
Customer service is terrible. I have had multiple occasions with 1hr+ phone conversations and the issues never get resolved. The issues I call about are all billing related. They are not challenging issues either, I am just green in the billing world. I was told by the onboarding person that someone with no billing experience can manage this which is false. I have tried getting escalated to a manager without success numerous times as well. They have customer support agents that don't know what they are doing. They put you on hold for 10-15 minutes at a time while trying to figure out the problem. Once you are onboarded you are left in the dark with only a ticketing service to submit issues to which again, the agents are clueless. You don't have a personal email to anyone to ask for support. I have had tickets not responded to for over 10 days with me following up multiple times without a response. Then when I call and ask they say they are unable to respond to the ticket due to the incoming calls.