Wrongful CC charges, slow/no support, final video full of errors & inconsistencies
Vidmuse is a mixed bag of errors, frustration, and occasionally decent results. I made two videos. The first video was in Jan 2026. It was very short (about :53s) and I used a basic VidMuse account that includes 1,000 free credits. I uploaded an AI song from another service along with a photograph of my main character and told the AI agent to create a video in a very specific style of anime. I gave the AI agent very little instruction and instead allowed it to create the video storyboard based entirely on the lyrics. The process was very quick, very easy, and the result was exactly what I wanted. Based on that result, I came back to Vidmuse for a second video in early Feb 2026. I uploaded an AI song from another service along with a photograph of my two main characters and selected 90s animation style. The song for this video was 3:10 and it was immediately clear that I wouldn’t be able to complete it with only 1,000 free credits. I asked the AI agent to estimate the total project cost, which came in at just under 3,000 credits. I then purchased a Pro subscription of 4,000 credits/mo for $39/mo (credits do NOT rollover). It started out okay – the AI tool generated perfect animated references for both characters and the creative concept summary matched my lyrics. However, the animated storyboard was full of errors and inconsistencies and several of the first-frame images appeared to have been created with a completely different AI model of a much lesser quality. Over the next several WEEKS, I made countless attempts to complete my video, but the AI tool kept changing my instructions, using lower quality AI models regardless of which one I chose, and consuming credits at an alarming rate. The AI agent suggested multiple times that I contact customer support for a credit refund, which I did. Each time, it took support at least a couple of days to respond. They did provide me with “complimentary credits” a couple of times, but the credits they provided were far less than the amount consumed by the frequent AI errors. I ended up way over budget attempting to correct the constant errors and ultimately got so frustrated that I canceled my Pro subscription a few days before it was set to auto-renew. BUT THEY CHARGED ME FOR THE RENEWAL ANYWAY. I sent several messages to customer support requesting a refund for the wrongful cc charge but never got a response. After waiting a couple of weeks and not wanting to waste my money (because credits do not rollover), I ended up using my wrongfully-renewed credit balance to complete my video. By the end, I had to use my entire credit balance and my final video was still full of errors and inconsistencies that the AI tool simply refused to correct. I’ve canceled my Pro subscription AGAIN and now I’m left with my fingers crossed hoping they don’t hit my cc anyway (AGAIN).