Awful customer service
The gym itself is great — good facilities, well-maintained, and a nice atmosphere. The location at Strijp-S is a big plus for me personally since I live very close by, which makes it absolutely worth it despite the higher price point. That said, the price is on the expensive side, especially considering there are no classes included — the city centre location offers classes for a noticeably lower price, which is worth keeping in mind depending on what you’re looking for. TrainMore Strijp-S does offer a lot of other perks though, so for the right person it makes sense. Where I have to be honest is the customer service. There is no phone number to call, no direct email, and the only way to reach anyone is through a ticketing system that is difficult to navigate. I found myself opening multiple tickets, leaving notes at the front desk, and still being misunderstood. I want to be clear — I do not blame the individual agents or the front desk staff at all. I genuinely think they are overworked and doing their best. But for a membership at this price point, I would expect to have proper, accessible ways to contact customer service when something goes wrong. A situation that should have been a simple membership adjustment turned into weeks of stress and is still unresolved as I write this. The gym itself deserves more stars — but until the customer service infrastructure improves, I can’t in good conscience rate it higher.