An issue turned into a lifelong customer
I ordered a steel Guardian cage and love it. There was one issue. The ring was just a bit too small (my fault for ordering the wrong one). I followed up and ordered a larger ring separately. Here came the issue. The 'prongs' on the cage didn't fit the larger ring. I contacted the company and advised them of the issue and initially they offered a replacement ring, which I was skeptical on. To my surprise and delight, they decided to replace the entire cage WITH the larger ring. Wow. THAT'S customer service and making sure to do right for your customer. I am impressed by that level of commitment to customer satisfaction, and I'm happy to say that I'll be a customer for life.