truly exceptional customer service
I have a dear friend in another country who recently lost her faithful horse companion. I saw the lovely garden stones at stunninggift4u and wanted to have one made for her. Unfortunately, the country she lives in did not appear on the drop down list of EU countries that could be shipped to. These garden stones were so lovely though that I just couldn't get this gift idea out of my mind and certainly did not find a product anywhere near as nice anywhere else, so finally I just reached out to the customer support team to see if there was any possibility that they could ship to my friend's country. I honestly still can't believe what exceptional and deeply kind customer service I received! In order to accommodate the unusual shipping address, we had to complete the details of the order over email, rather than through the website. Nancy patiently worked with me through each and every step. She made certain that a mock up was provided for my approval and she sent me a secure means of making payment. She even provided me with tracking information once the gift shipped! Throughout our back and forth, Nancy was so deeply kind and was always sensitive to the fact that this was a bereavement gift. My friend received this gift in very good time and absolutely loved it! I seldom feel moved to write reviews, but this is one company that surely deserves high praise. I can attest to: beautiful quality of personalized item, careful packaging that allowed a garden stone to survive transatlantic shipping, very reasonable shipping cost, security of financial transaction, quick turnaround time throughout, and truly exceptional, warm customer service. I thank the stunninggift4u team with all of my heart!