Give me my refund.
Seems like this company has gone down the drain since last year. I ordered my couch 12/10 and was finally supposed to get it today, 4/10. I contacted their customer service several times in between and received the same copy+paste response about delays at the port. Today delivery was supposed to be from 12-3pm. I take the day off from work. At 2:55pm I call customer service and get told they're about an hour late. It's 4:25pm now and still no couch. I have no couch in my house because I hired someone to take it away yesterday. I'd love to let you know how the couch is, if it ever arrives. But right now I'm looking for a refund on the $299 I paid for "white glove delivery."