Horrendous Experience with FVH
Absolute worst experience we've ever had with FVH. We arrived at our rental and noticed soon after that the hot water did not seem to be working. We reported this to FVH and, throughout the next few days, they sent multiple techs out to investigate. We were given very poor windows of time, so we never knew when someone was going to just show up. We got horrible communication from FVH. We had to initiate almost every single call for our entire week stay. We stayed a week and the hot water did not work THE ENTIRE WEEK. Our issue was not that the hot water went out. It happens. It was the company's handling of the issue that was terrible. For an emergency-level situation, it's completely unacceptable that they weren't in constant communication with us and offering multiple other solutions. Our young children were such troopers. In compensation, we got a few hundred bucks back (when we paid almost 2 grand total for a unit with no working hot water). FVH refused to offer anything else that was more fair. We will never use FVH again and we make sure to warn others before they book through them, as well. Between the joke of a refund and the non-existent communication, it is clear this company does not care about their customers whatsoever.