Rug too thick for doors to open too difficult to return
Bought a rug online in the uk - I didn’t realise they were shipped from the USA - although they have a uk address to. Shipping took ages when it finally arrived it was too deep / thick for my doors to open over it. Something you’d not know unless you’d seen it. I tried in vain to return it within the time scale but due to the poor customer service replies they didn’t reply in time nor with the right information for me to return it. Plus they say you have to pay for returning it - which would be fine in the uk but rubbish to the USA. All in all poor product and poor service never again.