Your customer service team was really…
Your customer service team was really good but held very odd hours when they were able to connect with your designers. Overall, the banner design was excellent. However, it took over 5 days -- when I was told I would get a new proof within 24 hours -- to get a new proof after I made one tiny copy change. It stressed me out so much as I had to have my banner by a certain deadline. After all the delays, your Customer Service team shipped the banner priority to it arrived on time. You need to improve your designer's service and turnaround and commit to what your communications state. Thanks.