Customer Service working with me.
I called in December to cancel my dogs membership and was told I couldn't cancel or even schedule a cancellation until March so I'd have to keep paying until at least then but I would have to call back to complete the actual cancellation. I called back today April 13th. I was told my membership is a year long and can't be cancelled until June. BUT because of the notes written from the 1st call back in Dec 2025 they honored what I was told and cancelled it today. I was stunned and pleasantly surprised. I felt it was fair even if the first guy gave me bad info, the stipulations are the stipulations so I really appreciated that they honored their own customer service reps incorrect guidance/instructions to me back in Dec.