I am extremely disappointed and…
I am extremely disappointed and frustrated with how Rise Up Lending treated both my aunt and me. For several weeks, I was told by multiple representatives that my loan was paid in full. I relied on that information, only to later be told that I suddenly owed an additional $300 due to a “returned payment” that I was never made aware of. This was especially concerning because I had already called to pay off the balance using another card due to suspected fraud on my account. At no point was I properly informed of any issue or outstanding balance. Throughout this process, I spoke with several representatives, including Maria, Connie, Juan, LaQuinta, Randy, and eventually a supervisor, Nathaniel—whom I only reached after repeatedly requesting escalation over the course of weeks. My experience with LaQuinta was particularly unacceptable. She was extremely rude, constantly interrupted me, and ultimately hung up on me when I was simply asking for confirmation that no further payments would be due—something I had already been told multiple times by other representatives. In addition, I was repeatedly promised callbacks that never happened, adding to the frustration and lack of trust in this company. Being told multiple times that my loan was fully paid off, only to later be asked for more money, is completely unacceptable and misleading. This level of inconsistency, poor communication, and unprofessional behavior is deeply concerning. I will not be recommending Rise Up Lending to anyone, and if I continue to be contacted regarding this matter, I will be filing a complaint with the Better Business Bureau.