Thank You Carlos
Carlos, in Hairmax Customer Service, has been very professional, patient, caring, informative and helpful in assisting me in finding a resolution to a problem arising from a technical failure of the controller of my Laser Cap. What Carlos and I had thought would be a straightforward extended warranty resolution …has become a bit complicated. Carlos has gone above and beyond to help me work through the problems that have arisen … guiding me through the various steps. Unfortunately we are still waiting to hear from the extended warranty company … but, with Carlos’s help, I am hopeful everything can be resolved and the purchase of my new Hairmax Lum completed within a matter of days.