Dont bother - just use singtel or myrepublic
I've been a ViewQwest customer and recently recontracted, which turned out to be the worst decision I've made as a customer. Connectivity - Frequent dropouts throughout the day. For a provider that markets itself on premium (used to be), high-speed internet, this alone is already a red flag. Customer Loyalty Team - The loyalty staff convinced me to recontract without advising me that I needed to submit a relocation request before recontracting, a basic procedural step that, had it been mentioned, would have saved me weeks of grief. Once the contract was signed, support from their end completely evaporated. They are incentivised to close deals, not to actually help you. Customer Service Team - Every call ends the same way: a ticket gets filed, and that's where it stops. No follow-up, no ownership, no resolution. Each time I called back I had to re-explain my entire situation to a different rep from scratch. Nobody reads the case notes, nobody takes initiative. The support literally ends at "we've raised a ticket." Broken Promises, Zero Accountability - I was promised expedited processing, callback appointments from both staff and a manager, and a 24-hour manager review. Not a single one was honoured. Every update I received was only because I called in and pushed for it myself. If I had waited, I genuinely believe nothing would have moved at all. The result: 13+ days in a billing month paying for a service I could not use, a delayed property handover, and four people at home relying entirely on mobile data. Their response to my compensation request was to deny the bill rebate, and to claim, contrary to what actually happened, that proper advice had been given. If you're considering ViewQwest for the premium experience they advertise, be warned: the moment something goes wrong, you are entirely on your own.