Disgraceful Thieves
At 1st the service was great a bargain for a 2ear subscription at £60 odd and did what it's meant to do. I received emails reminding me that my subscription was up for renewal on 07/04/2026 as I no longer required the service as the price had risen to an amount that I couldn't afford I turned off the auto renewal in my account on the ipvanish website on the 03/04/2026. The previous payment was set up with PayPal, on the date of the renewal that I had already turned off previously, I received a email that the payment had been taken for the subscription which I had turned off 🤬🤬 I contacted Ipvanish via their contact form as the phone number wasn't recognised about this but did not receive a response. I raised a dispute via PayPal again to no avail and I have again just emailed them regards, will I get a response? In my eyes if you cancel the auto renewal prior to the date of renewal should your company be automatically taking these monies, correct me if I'm wrong or is this not fraud. I don't hold out much hope for my request of a refund but would I use Ipvanish again "Never" would I recommend Ipvanish "No". I suggest that everyone stears well clear of this company and I will be reporting my issue to the ombudsman to review. Just an update, I received a response from the Ipvanish customer services to my email regards a refund, I was offered a 76% refund plus to keep thee service, as I no longer wished to use the service anymore I refused and requested a full refund, I am happy to say that I have had my account cancelled and been refunded in full. My initial review was for the lack of contact and due to the issue with the auto renewal process. since receiving contact IPvanish have been responsive and helpful so maybe not such a bad company at all. IPVanish please sort out the auto renewal issues then the company would not get such bad reviews and probably would go from strength to strength. Thank you for sorting out my issue and refunding me in full.