STAY AWAY from trip.com!
Every time I make hotel reservations through booking.com or expedia.ca, I always choose the free cancellation option, which is more expensive (room + cancellation fee). Then if I decide to cancel the reservation before the deadline, I receive the full refund, including the cancellation fee. On trip.com, however, after cancelling our flights and hotels within hours of purchasing, trip.com only provided me a partial refund, by keeping the cancellation fees ($142.20). I have been robbed. What a shame!