Verbal and written commitments not honoured; auto-payments taken against agreed terms
We signed a 12-week Client Services Agreement with Sales Team Accelerator LLC (Closers.io) in November 2025 for $12,000, covering sales team development and marketing support for our property mentorship business. Before signing, we made it clear we could not agree to automatic payment collection given our cash position. The Sales Rep confirmed in writing — and on a recorded call — that payments would not be collected automatically, and that he would instruct the finance team accordingly. We also received a written document from the Sales Rep that included an ROI guarantee and a 'love it or leave it' clause. We signed on the basis of those written and verbal commitments. Contrary to those commitments, automatic payments were collected. When we raised a refund request in February 2026 on the basis of the written addendum (which meets the contract's own refund criteria), we were told by a different team member (our Coach) that the written addendum was 'not valid', that the verbal agreement could not override the contract, and that the refund was not warranted. We have: (a) a full call recording in which the commitments are made; (b) WhatsApp messages from the Sales Rep confirming he had instructed finance not to charge automatically; and (c) the written document from the Sale Rep confirming the ROI guarantee. Despite presenting this evidence multiple times, the matter has not been resolved. We are sharing this experience to ensure others are aware that verbal and written commitments made during the sales process may not be honoured. We recommend that any agreements beyond the standard contract are incorporated in a formal, countersigned addendum before signing.