Ridstar will not honor Q20 Ebike Recall-it is listed in Consumer Protection
This company is horrible. I bought Ebike thru Amazon and it has been recalled. Amazon no longer supports Ridstar. However, before this happened, the motor blew. I had to contact Ridstar directly because Amazon said that is what I had to do. Now, the Ridstar Q20 has been recalled and Ridstar will not honor this recall. It has a battery defect. They are very uncooperative and refuse to help. This company should be put out of business. Do yourself a favor, and don’t buy a Ridstar Ebike!!! The motor blew and now a defective battery. They are costly. You have to get parts from this company located in China which makes it impossible to deal with. I hear they don’t care and will just close down and reopen somewhere else. Apparently, this company does not have a good reputation.