**Failure to give Refund
**Failure to give Refund, cancel auto renew and Customer Service is as bad as the "Agent" assisting my video. He laughed because he took over half of my tokens. This company is unprofessional and do not deliver. I am writing to formally request a refund and to report a deeply concerning experience I had while using your platform on the evening of April 14, 2026. I purchased $120.00 worth of credits (200 tokens) with the expectation of receiving the services advertised. However, after attempting to generate one incomplete video and two images, approximately half of my tokens were deducted without delivering any usable results.Even more concerning, I observed what appeared to be a live interaction or internal conversation taking place during my session. The behavior I witnessed was highly unprofessional and inappropriate, and at times felt invasive and unsettling. It gave the impression that my experience was not being handled with the level of professionalism or privacy one would reasonably expect. As a professional working in the real estate industry, I rely heavily on digital tools and platforms. I was introduced to your service after having excellent experiences with other AI platforms, which I regularly recommend to colleagues and brokers within my network. Unfortunately, this experience did not meet even basic standards of service, and it raises serious concerns about both reliability and user trust.At this point, I am requesting:A full refund of the $120.00 purchase. A review of my account activity during this session.An explanation of the conduct I witnessed and the failure to deliver the services paid for.I trust that your company will take this matter seriously and respond promptly with a resolution. Their Response: Dear User， Whether it's an accidental purchase of an annual plan, forgetting to cancel automatic renewal, or dissatisfaction with the product, we know that this is not the experience you expected when choosing our AI video product. We have carefully read your situation, and although our refund policy has certain regulations, we will first listen to all your thoughts and check the relevant details thoroughly to see if there is a way to better address your concerns. We know that the result regarding the refund may not be what you hoped for, and we sincerely apologize for the disappointment this may cause you. Our refund policy is formulated to ensure the stability of the product operation and the fairness of services for all users, so it's really difficult for us to make an exception for a refund. However, we don't want this to affect your experience with our AI video product. To make up for the inconvenience, we can offer you these supports: Extra Credits：Provide an additional 40 credits per month during your current subscription period (this is the highest level of support we can offer now); If you agree to this solution, please reply to this email — we will arrange the extra credits and assist with follow-up matters as soon as possible. If you have other thoughts, feel free to communicate at any time, and we will listen patiently and try our best to coordinate. Best regards This has been back and forth.