HORRIBLE CUSTOMER SERVICE
I ordered a fountain and after waiting a week or so for shipping info, I emailed the company and they responded that it was a pre-order. No where on the order page did I see this was a pre-order product. Item finally arrived, I set it up and my cats are not drinking from it. I reached out to them now has been 3x to ask how exactly someone can only return an item unused when the only way for me to see if my cats like it, is to put it together, add the water and see what happens. 3x and not a PEEP OUT OF THEM. HORRIBLE HORRIBLE CUSTOMER SERVICE. Do yourself a favor and look elsewhere.