Delayed payout blamed on technical reason, caught them lying about why in a subsequent chat
On Monday, August 3rd, I deposited approimately $100 to my account with a 75% bonus with 1x playthrough, max bet of $10, and max cash out of $10000. I play alien fruits and easily cleared the bonus after winning approximately $1100. I cashed out $700 and left approximately $400 in my account. The withdrawal was approved in about 30 minutes and the bonus funds were removed from my account. This left me with around $300 to continue playing. I continued to play alien fruits at $1 bets per spin and won another $2000. I recalled the withdrawal for $700 and changed it to $2600 leaving myself about $400 to continue playing. I lost the $400 and recalled the withdrawal 2 more times so I could deduct additional money to continue playing with. My final withdrawal was for $1600 on Monday night of the 3rd around 830pm. I have played at this casino before and lost and won and also cashed out with the funds being transferred to my wallet in about 2 hours time. It has now been 3 days and I have not received any comunication from the aite regarding my payout. Last night around 9pm I reached out to customer service via chat to find out what the delay was and was informed that they are having technical difficulties and I need to change my payout method from litecoin to bitcoin. I did this multiple times and within 30 seconds the funds were again in my account causing me to request another payout. I was assured by the customer service rep that this was being looked at by technical support. I went to bed and contacted support again upon awakening and was told that they continue to have a technical issue with only my account and no one elses and they are working on it. They are not providing a time frame for when this will be resolved and I do not feel they are providing me with an honest answer about why there is such a descrepancy in their 30 minute payout terms as listed in their faqs section and my experience. I am debating whether I should deposit to this casino in the future out of fear that I will not be paid in a timely manner with no explaination, contact, updates, or valid reason for the delay. I can understand that perhaps there is a technical issue with the program and my account but that should not prevent someone from using a bitcoin wallet and providing payment according to the timeframe posted in the faqs section. I ask for assistance and resolution of this issue and also request that ritz casino provide better communication with their customers when a delay occurs. Thank you I will also update my star rating and review once they pay. Day 6 and still not communication or payout.