Third Party Vendor - More Expensive
This is a third party ticket vendor. They will charge close to double the ticket price of the authorized ticket seller. When you discover this and want to cancel, it's almost impossible to do. When you click on cancel your ticket they say they will send you a four digit code, but by the time you get the code it has expired. The Contact Us button on their website goes nowhere. The email address on the website is invalid. If there is a customer service phone number, I couldn't find it. After 2 days of attempting, I finally was able to get a four digit code that did not expire and was able to cancel my tickets and rebook through the actual seller for half the price. Despite buying the flexible ticket on their website, which was fully refundable or so they said, they kept 10% of the cost of the ticket when they finally did the refund. Further, it has been 4 days, and although the 10% cancellation fee has been charged to my Visa, the credit has not been posted. Odd since a few days ago it was there, and now it's gone. Do your research and make sure you know you will be paying more from this or any other ticket resellers. It's best to go directly to the approved website. I ended up buying tickets for Portugal trains on the official website, which is cp.pt - Comboios De Portugal. Not only will you pay half the price but you can book your seats immediately, like an airplane booking, and will receive your tickets immediately. This is not possible on the rail ninja site. They ask you where you want to sit and a day later they send you tickets. In my case the seats were not as I requested. UPDATE May 5 2026. I disputed the fee they charged me with Visa, and Visa refunded me. However, RailNinja then reposted the entire original charge for my tickets and I now have to dispute that.