Plan Quietly Downgraded, Disappointing Communication
I've been a Pro Legacy 2 (Apr 2024) subscriber since April 2024. At some point, my monthly credits dropped from 50k to 25k with no warning or communication from Taskade. When I contacted support, they admitted the plan card was displaying "50k" incorrectly — they called it a "display error." They compensated with 30k bonus credits for an automation that failed to run, but the core issue — legacy users going from 50k to 25k with no notification — was simply dismissed as a corrected visual glitch. Worth noting: in their support email, Taskade referred to my plan as "v5," but my account clearly shows "Pro Legacy 2 (Apr 2024)." This inconsistency in their own terminology made the situation even harder to follow — and raises questions about whether it was intentional to undermine my case. Efficiency did improve after switching to the AUTO model (credit where it's due — the support tip was helpful). But the process was frustrating: we felt misled by a change that likely affected many users and was handled with very little transparency. The product has potential. The way they handled this situation, does not.