Month long shipping delay
It took me 3 weeks after my vet sent in the prescription and contacting Allivet at least 5 times before my order shipped. Then they offered me overnight shipping for the delay, I accepted. Then charged me for that as well. Also offered me a 20% discount for my next purchase thati never received. All in all, customer service was friendly but made promise after promise that couldn't be delivered. My dog who has congestive heart failure went without meds for a week. I would have went and got them from my local vet but 3 times that week they promised they would ship that day.