Defective product and Ergotune refuses to refund
I purchased a Joobie in October 2025. In April 2026, I noticed that it was rocking from side to side, and it was lower to the ground than usual. Upon further inspection I identified that there were cracks forming at the hole from the bottom of the plastic wheelbase and the gas cylinder through to the ground, causing damage to my hardwood floor. I have been back and forth since then with Ergotune support trying to get a refund, but they have been resistant, first initially saying that they do not provide refunds outside of 21 days of purchase, then stating that I have to pay for return shipping of my DEFECTIVE item. This is contrary to Australia's consumer laws. Avoid this scam company and do not trust their claims of a long lifespan of the chair or their return policy.