Customer Service is 10/10
I ordered a loklik cutting machine 2 (LokLik iCraft) and the first one I received had an issue with it's motor. I contacted the support team at HTVRONT and they replied within 24 hours, asked for a video and within 48 hours sent out a new one. The new machine was a night and day compared to the old one. I highly recommend purchasing because based on my experience, their customer service is top notch.