I purchased a zip up sweater from a…
I purchased a zip up sweater from a contemporary designer (AMO) through Snagged & Bagged. The sweater arrived promptly but was clearly well worn, used, smelled badly and was misshapen from heavy wear. I reached out to customer service the same day and they asked me to send photos, which I did. They replied by refunding an additional $22 (for a $200 sweater) to pay for cleaning. When making a purchase from this site, I did not expect to receive used clothing. Otherwise, I would purchase from the Real Real where the items' condition is verified and clearly identified.