Unacceptable Parts Delays and No Communication
My experience with Jasion has been extremely disappointing. I’ve been dealing with a service and repair issue for over three months, primarily due to poor communication and lack of parts availability. During this time, my daughter has been unable to use her bike as intended, which completely defeats the purpose of the purchase. What’s most frustrating is that I’ve had to repeatedly follow up just to get basic updates — there has been little to no proactive communication from their team. The ongoing delays, lack of transparency, and inability to provide clear timelines make it feel like I’m being given the runaround. While I was recently told the issue would be expedited, there has still been no meaningful progress or accountability. At this point, I expect a clear resolution and immediate action. Based on my experience, I would not recommend this brand if you are expecting reliable service, timely repairs, or access to replacement parts. Customer support shouldn’t be this difficult for a product you’ve already paid for.