If I could give negative stars
If I could give negative stars, I would. We are now preparing to pursue legal action against InteleTravel for withholding a refund of over $1,000. For more than a month, our travel agent has repeatedly contacted the company, only to be passed from representative to representative with no resolution and no accountability. We canceled our reservation within the same hour it was made and were explicitly told the refund would be processed within 5–7 days (up to 10 at most). It has now been well over 30 days, and we still have not received our money. During a recent three-way call with the company and our agent, we were not even allowed to participate in the conversation. The only takeaway provided afterward was that we would receive our money “eventually.” This is completely unacceptable and directly contradicts the company’s stated policies. At this point, the continued withholding of our funds is not only unprofessional but raises serious legal concerns. We are moving forward with formal action to recover the money owed to us. Do not use this company.