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Alek

美国

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Horizon Hobby

Faulty product, terrible support

I purchased a Kraton Mini that's made by Arrma/Horizon Hobby. The steering servo locked up in less than one battery pack. After looking around the Internet, there's a lot of people with the same issue. I have filed a warranty claim and they said they'll ship me a new servo, but it's backordered, and they refuse to send a better quality servo. 10 days now and there's no replacement servo shipped. Be ready to either get aftermarket parts right away for your brand new truck, be stuck with a paperweight truck for an unknown period of time, or deal with trying to setup a return if you buy this. Servo model is SX114. I have also followed up with support about the fact that this replacement part hasn't shipped and received no response. What's even more hilarious is if you leave a 1 star review, it does not show up on the product page. I tried to leave a 1 star review 2 times in 2 days and neither review is showing up.

2026-04-23有帮助 1