Will never use them
So, I had booked in an entire 3 bedroom house in May for Me and my family , while we were about to check in I had a call from the property management that our booking has been cancelled I was left shocked as I had my 74 old mom with me with mobility issues, I contacted booking .com who they responded saying book another accommodation with £58 in credit , how could they expect me to book in on last minute during a bank holidays when nothing was available. I was driving around till 11 night to find an accommodation but could not find it and left with no option but to return back to our home , I have lodged an official complain to booking.com in May 2026 and till today they didn’t bother to responded. From this experience my entire family my friends stoped using booking .com.