I’m extremely disappointed with my…
I’m extremely disappointed with my experience ordering from Alipearl Hair. I ordered an 18-inch raw wig, expecting to receive the unit exactly as described. Instead, when it arrived, only the frontal was around 15 inches, it was a completely different color than the rest of the wig, and overall it did not match what I paid for. I reached out to customer service hoping they would correct the mistake, but instead of taking responsibility, they tried to convince me the wig was correct. Then they offered two unreasonable options: I could pay even more money to have the wig “customized,” or they would give me a $20 coupon toward a $129 18-inch frontal piece so I could fix the wig myself. That response was frustrating and unacceptable. If a company sends the wrong unit, the customer should not have to spend additional money or repair the mistake on their own. Customers deserve to receive what they ordered and to be treated fairly when issues arise. Based on my experience, I would NOT recommend Alipearl Hair.