Slow response
I emailed them a request for support after I found the site they host for me had been down for at least six hours (according to when they'd sent an email alert about emergency maintenance), logins to their account control panel / support were timing out, and they weren't answering their tech support phone number. I didn't receive a real (non-automated) reply from them until they emailed me nearly 6 hours later--4 hours after I'd already emailed them a follow-up to say that the site had just come back online so they could feel free to cancel the support request. I was not impressed by the level of support.