Some Good, Some Pretty Bad
I loved using the website and being able to see what the rug could like like in my own room. The ordering process was easy and the rug arrived very quickly. But that is where it took a turn. The 8x10 rug came folded, not rolled, to a fraction of the size. The wrinkles and edge curling were horrible. I'm being told it may take 1-2 weeks for it to lay flat, but I can back roll, steam, do all these necessary steps to try and make it work. I've never had this experience before with any rugs I have ordered online. While I like the look of the rug, I likely won't purchase from Rugs.com again because of the work I have to put in to get the product usable.