Very disappointing experience.
Very disappointing experience. I had a 50K giveaway evaluation account that was active, not breached, and in profit. I encountered a dashboard synchronization issue and mistakenly believed that cancelling my subscription would reset or refresh the dashboard. Instead, the cancellation permanently terminated my evaluation account and all of my progress. I immediately contacted support, explained exactly what happened, and provided proof that the account was still active and in good standing. My case was escalated to management and reviewed, but I was ultimately told that the account could not be restored under any circumstances. What is most frustrating is that I did not violate any trading rules, did not breach the account, and was not attempting to abuse the system. A simple mistake while trying to fix a dashboard issue resulted in losing an account that I had spent weeks working on. While the support staff were polite, I am very disappointed that there is no recovery option, no exception process, and no flexibility for genuine accidental cancellations. Traders should be extremely careful, because once a subscription is cancelled, your account and progress may be gone permanently