Fast Delivery, Disappointing Quality and Warranty Support
Delivery was fast and the customer support replies quickly, so I’ll give credit for that. Unfortunately, the quality and after-sales support were very disappointing. The bike motor started failing within the first 100 km. It began making strange noises and later even smelled like smoke. I contacted support multiple times, but instead of offering a real solution, they kept asking basic troubleshooting questions. I asked if I could at least get a replacement motor under warranty, but I was told there is “no stock left.” A 1-year warranty looks good on paper, but in my experience it was not actually helpful when a serious issue happened. Very disappointed overall, especially considering the bike failed so quickly.