DHgate Analyst admits the return is "High Risk" but forces it anyway. Case #317723479847
I have historically loved my experience on DHgate, but the mediation process for Case 317723479847 is dangerously incompetent. The Facts: 1. Verified Fraud: DHgate’s analyst, Rik, has already VERIFIED that the seller shipped the item in bad faith and that the product is material fraud (peeling synthetic instead of leather). 2. Documented Threats: The seller has explicitly threatened in the chat to refuse the refund and sabotage the return. 3. The "High Risk" Admission: My analyst, Rik, actually messaged me saying the return is "high risk" and he "won't be able to refund if something goes wrong." Despite admitting that a return is "high risk" and that DHgate cannot guarantee my money back if the seller sabotages the package, they are REFUSING to provide a "No-Return Refund." They are knowingly forcing a loyal customer into a trap where I could lose my money AND my shipping costs. I have been denied a supervisor to review this logical failure. If DHgate continues to protect this seller over a verified scam, I will be closing my account and processing a full $241 chargeback with my bank. Fix this before you lose a loyal customer for good. UPDATE REPLY to CS: I have already added my 1-star review to that 1.6 average. I will not be 'Contacting Us' through the same app that is currently stonewalling me. Either a supervisor resolves this with a full. 'No-Return Refund' today, or I will let my bank handle the full $241 recovery