⭐☆☆☆☆ If I could give DJI less than…
⭐☆☆☆☆ If I could give DJI less than zero stars, I absolutely would. My experience with DJI has been incredibly frustrating and disappointing. In less than six months, I have already received three replacement drones, which has seriously undermined my confidence in the brand. The original drone had multiple technical issues, including the “Preparing to take off” error appearing while the drone was already in flight. I was also unable to connect the drone to use the Fast Download feature to download my footage, making the overall experience extremely frustrating. On top of the drone issues, I experienced problems resetting my password and logging back into my DJI account, adding even more stress to an already unacceptable situation. I have now received my third replacement drone. Unfortunately, despite my request, it was sent back to me without being properly tested and verified to ensure it was working correctly. Given the problems I experienced with the previous drones, I expected DJI to take the necessary steps to check the replacement before sending it out. To be clear, I have not tested this third drone yet, so I cannot confirm whether it has the same issue. However, I find it unacceptable that, after everything I have been through, DJI has not given me confidence that the replacement has been properly checked before dispatch. For a company with DJI’s reputation, I expected much better product reliability, customer service and after-sales support. Instead, I have dealt with repeated replacements, technical problems, account access difficulties and a process that has left me extremely disappointed. Three replacement drones in less than six months, multiple technical issues, and still no reassurance that the latest replacement has been properly tested. Customers spend their hard-earned money expecting a reliable product and professional support when things go wrong. Unfortunately, my experience with DJI has been the complete opposite. I have lost confidence in this company and would seriously think twice before recommending DJI to anyone. If I could give less than zero stars, I would.