Slow production and shipping
For the second time I placed an order and it has taken over a week to receive my product. The shipping I am paying for is not stated that it will take longer than 2 days. And if the production is high volume maybe mention it to your customer so that they can plan accordingly. After calling I was listen to but then dismissed. My orders are now late, it's my reputation on the line and all I got from customer service was "I understand and we are sorry". I wouldn't mind the product taking longer if the expection was set. For so long your company has been quick and efficiant, until lately.