Fulfillment, packaging and customer service gaps
While product quality typically meets my expectations, fulfillment time, packaging and customer service all have significant gaps. In 2026, fulfillment times have exceeded two weeks with no indication on their website or in order confirmation that fulfillment is delayed from what was in 2025, 7 calendar days from order to delivery. Additionally, caps do not fit bottles and fall off when the bottle is inverted. This should have been caught in quality control and these never should have been sent out to customers. Additionally, attempts to resolve these issues with their customer service has borne no fruit. Responses are typically, "Rest assured, your order is in good hands," and "Loose caps are a known issue," which is unacceptable. Additionally, customer service is delaying responses beyond 48 hours claiming a significant backlog in their queue. The fact that there are so many emailed complaints from customers that the CS team can't respond to them all within 48 hours is concerning. The BBB will not accredit this company, and their BBB rating is currently 1.25 out of 5.