Reckless incompetence
Reckless incompetence! My dogs life relies on the medication I had on autoship with this company. I did not receive her medication on the date expected. They responded they never sent it because there was a problem with my credit card on file. First of all, there is absolutely no issue with the payment method I gave them, but more importantly, they never bothered to reach out AT ALL to let me know there was a problem. They just didn’t send it. Now I’m scrambling trying to find her medication on the island I live on. Do not trust your dogs health with this company!