Last week
Last week, I contacted UOB customer service to request the cancellation of my credit card due to late charges and retail charges. During the call, I spoke with a customer service representative named Wan. He asked about my reasons and patiently listened to my concerns. After hearing me out, he suggested that instead of cancelling immediately, I could hold on for a few days while he submitted an appeal to see if the charges could be waived. He was honest in mentioning that he could not guarantee the outcome, but was willing to try. I told him that it was fine even if the waiver was unsuccessful, but I truly appreciated his service and empathy. This morning, when I checked the UOB app, I was pleasantly surprised to see that the appeal was successful. I am very grateful for his help. Because of his excellent service, I have decided to continue using my UOB credit card.