This service is ridiculous
This service is ridiculous, I bought my tickets on November 2025 and also opted for refund protection. Had to cancel and request for refund which they sent me $220 instead of $242. (Note that I signed up using their BS Apple Sign in with Private Relay. Regardless of Private relay or not it is still linked to my Gmail) Tried to withdraw my money that was credited to my easybook wallet instead of my bank account which I was not able to as I could not receive the OTP for god knows what reason. Sent a ticket and got notified by the customer service that Apple Private Relay is NOT able to get OTP which I believe is BS as many other platforms are able to send OTPs to my Gmail linked to my private relay. Been chasing them for about nearly 3 months now to assist me in withdrawing the amount in my EasyBook wallet. Sent them multiple tickets, texted their customer service hotline which does absolutely nothing. Finally managed to get a reply on Saturday 25 April 2026 in which the agent said “ Noted. Thank you for the clarification. We will raise a ticket on this matter to the relevant department for them to assist on the OTP issue. Once we receive their response. we will update you via email.” Have been waiting for 3 days to which I have yet to receive an email. Texted them again today at 8pm and the AI said that a live agent would be with me shortly. Waited for 30 minutes and checked back with them to which no reply. The agent only replied at 10:46pm and I had replied within one minute only to be faced with NO replies which had made me fed up so I began explaining the situation and the AI started sending me Auto-Generated messages about how refund related matters should be dealt with by lodging a ticket to their customer service which I had been doing for months, then ending off with their “ We’re currently outside our business hours 🕒🌙 No worries — we’ve received your message & will assign your chat to our team. They’ll get back to you as soon as possible once we’re back online ⏰ 🕘 Operating hours: 9:00 AM – 10:00 PM daily 🌞🌙” Horrendous service and don’t even know if I’ll be able to get my money back. NEVER use this app ever.