No shipping notification sent, order shipped to the wrong state with no notice or confirmation.
I've been ordering from Threadless for over 20 years - this was my worst experience by a wide margin. I placed an order in mid-April and received zero shipping communication for nearly two weeks. When I reached out for an update, I was told the order had already shipped and been delivered - to an address in Eugene, Oregon. I live in Twin Falls, Idaho. Nearly 600 miles off. What followed was a frustrating back-and-forth with support that never actually addressed my questions. I kept receiving the same canned "your order was lost in transit" response, even after I pointed out multiple times that the tracking number they provided was for a delivery to a completely different state. Meanwhile, I received 9 marketing emails from Threadless during the same period I was trying to figure out where my order was. Threadless confirmed they had my correct address on file, so how a package ends up in Oregon is still completely unexplained. The customer service responses felt automated and clearly weren't reading the thread. I love the products and the concept of supporting independent artists. But this experience - a misdelivery to the wrong state, no proactive communication, and support that couldn't engage with a basic question - has shaken my confidence significantly. Leaning toward a refund rather than risking a replacement going the same route.