Be Sure of Your Tolerance for Damage and Defects
Don’t products like rugs come with a standard policy for repair or replacement if they are damaged upon receipt? I purchased four area rugs for my home from Rugs.com. I received them in a timely manner, but one of them was damaged right out of the packaging. I immediately provided photos and sent them to Rugs.com. Instead of offering me a replacement, they asked me to take a partial refund on the rug itself and keep it. Why would I do that? I did not order a damaged or defective product and I want a replacement. I will never buy rugs there again and I have been a longstanding customer. Very disappointed with their customer service and it’s insulting that they offered me a credit on a product that was damaged.