Returns are difficult .
I placed an order for 2 dresses & and was happy with one. It turns out to be virtually impossible to return for a refund. I am still attempting to do so. I believe they are putting me off until their 30 day time limit expires. I contacted customer service they advised I needed to send pictures - this for a dress that didn't fit. I did that twice . About 10 days later they answer warning me that I will have to pay shipping. Then they offer a 25$ coupon on my next order instead. Or a refund of 15%. Still no information on how or where to return. They do keep sending me requests for a review. Once I fill out the poor review linked to their email, surprise it doesn't go through. I am still trying. This is ridiculous for a mail order company , returns need to be an option. Do not order from them. Update. I got a reply from customer service offering this time a 50% refund ( no need to return ) . I replied again that I could not wear the dress. I said at this point if they will refund 70% I will just keep it . They accepted .