Poor communication about delays and defects
Disappointed in the lack of communication regarding delays and defects. Disc Makers quote an estimated delivery window that they don't hold themselves accountable to. I understand defects and delays can happen. I had reached out proactively multiple times throughout the process and was told that there were no issues, only to find out at the end of my estimated delivery window that there was an issue with the quality of the center-labels and they left the delivery date open-ended. They only told me the process is complex and difficult to track. No clarity regarding when the delivery can be expected or offer to make things right. Just that they are working hard and fast to complete the order. It seems like Disc Makers enables low-cost, reasonable quality production, which is awesome. I have had great experiences with CDBaby for about 20 years with digital distribution and CD production. Love the offering and availability of vinyl in smaller batches where that was previously not possible to find anywhere close to the price (I paid about $1,300 for 100 for 140g, standard sleeve, with a few upgrades like matte finish), but very disappointed with the lack of accountability, updated expectations or communication. I tried escalating to get more clarity and form some sort of a relationship with someone who could give me a clear expectation, but received a general canned response from Erin Rooney in customer care. No personalized communication or effort to reach out to reset expectations.