8k screen fault after 4 years - wasted £2.5k
4 years ago I bought a ‘flagship’ tv (their customer services words to me after it broke). It was an 8k 75inch tv costing circa £2500. I bought this because it was sold with a 5 year warranty. I registered as per the suppliers email and my tv is clearly shown online as registered. Last week the screen developed a fault and now only shows vertical lines. It needs replacing according to the technical company I contacted. I spoke with the most unhelpful Samsung customer services words person who said I had not registered in the right way and I did not have a 5 year guarantee but the tv was their top end range and sorry it’s broke. I asked to speak with a manager and 4 days later no call. Appalling service for the ‘flagship’ tv. TBH the picture quality was not great and the sound was no where as good as LG tv’s I have. I will not purchase another Samsung TV because of this experience and complete lack of ownership of their product. To continually repeat these are good tv’s when the screen has broken (effectively needing a new TV) is outrageous. I would recommend others avoid their 8k range as you’ll be buying a new one within 5 years according to my experience. If you do double check you have a 5year warranty because the registration process is there to catch you out.