Do not trust this company. Not even a little!
If I could I would put zero stars. Do not trust this company. Not even a little!!! United Region Van Lines took one of the most stressful experiences of our lives and turned it into an absolute nightmare. I want to save anyone reading this from making the same mistake we did. The sales rep quoted us $9,973 for a full Colorado-to-Massachusetts move after a video walkthrough of our entire home. He pressured us to sign on December 31st with a "year-end discount expiring today." That urgency was manufactured. The low quote was a lie. Charges piled on at every turn: items deliberately left off the list, a surprise Bowflex surcharge on moving day, a $1,213 "recalculation" the week before, and a $3,000 shuttle fee buried in the fine print. By the end, our bill was $19,808, nearly double what we were promised! When I refused to pay, the mover asked what he should take off the truck. We were moving across the country. There was nothing to leave behind. They knew that. We were forced to pay 60% in cash and money orders just to guarantee our belongings would be delivered at all. Delivery took 21 days when the contract says 0-17 days. We sat in our new home in Massachusetts for a month with no furniture, no beds, no kitchen, nothing but what fit in our SUV. No apology. No compensation. When our stuff finally arrived, boxes were crushed and multiple items were broken. Worst of all, they lost our children's growth stick, every height marked from birth to today. Gone. After weeks of a grueling claims process, they offered us $86. And they had the audacity to attach a non-disparagement agreement to that offer, requiring us to stay silent in exchange. We refused. When I called to complain on moving day, a rep told me I "shouldn't always trust people." That is who you are dealing with. STAY AWAY! This company should not be in business, they are the worst.